Get in touch.

Phone and WhatsApp are answered 24/7 — usually within seconds. Email and contact-form messages are replied to within 2 hours during UK daytime, or first thing the next morning if received overnight. If you're flying within 24 hours, please phone rather than email so we can confirm immediately.

Cancellation is free at any time up to 1 hour before pickup. Just reply to your confirmation email, phone +44 1582 420 420, or WhatsApp us with your booking reference. If you paid by card, the refund lands back on your card in 3–5 business days.

Yes — amendments are free up to 1 hour before pickup. Flight times change, plans change, passenger counts change. Just phone or email with your booking reference and the updated details. If the amendment changes the price (e.g. bigger vehicle), we'll send a link to settle the difference, or refund you if the new price is lower.

We take complaints seriously. Email [email protected] with your booking reference and a brief description of what happened. A senior team member will reply within 24 hours with a written response and, where appropriate, a resolution or refund. For urgent matters please also phone +44 1582 420 420.

For quick questions (prices, vehicle options, child seats, coverage areas), WhatsApp or phone is fastest. For detailed queries involving documents, invoices, or screenshots — email or the contact form above. Corporate-account and group-booking enquiries are best sent by email so we can attach a quote and terms.

For press, media, partnership or marketing enquiries, please use the contact form above with Press selected as the subject — or email [email protected] with "Press enquiry" in the subject line. We'll respond within 1 business day. Our logo assets and brand guidelines are available on request.