1. Introduction
A-B Sky Airport Transfers LTD (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you use our website (www.skyairporttransfer.com) and our services. We are registered in England and Wales, Company No. 10637490, with our registered office at 9 Newbury Close, Luton, England, LU4 9QJ.
2. Information We Collect
We collect the following personal data when you make a booking or enquiry: your name, phone number, and email address; pickup and drop-off addresses; flight details; date and time of travel; payment information (processed securely via Stripe — we do not store card details); and any additional notes you provide. We also collect technical data such as IP address, browser type, and device information through cookies and analytics.
3. How We Use Your Data
We use your personal data to: process and manage your bookings; communicate with you about your transfer (confirmations, updates, driver details); process payments securely; improve our services and website; comply with legal obligations; and send marketing communications only where you have opted in.
4. Data Sharing
We share your data only with: our drivers, to fulfil your booking; our dispatch platform (iCabbi), to manage bookings; our payment processor (Stripe), to process payments securely; and legal authorities, where required by law. We never sell your personal data to third parties.
5. Data Retention
We retain booking records for 6 years for tax and legal purposes. Marketing consent records are retained until you withdraw consent. Technical logs are retained for up to 12 months.
6. Your Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data (subject to legal obligations); object to processing of your data; request restriction of processing; and data portability. To exercise any of these rights, contact us at [email protected].
7. Security
We implement appropriate technical and organisational measures to protect your personal data, including encrypted connections (SSL/TLS), secure payment processing via Stripe, and access controls on our systems.
8. Contact
If you have any questions about this privacy policy, contact us at: A-B Sky Airport Transfers LTD, 9 Newbury Close, Luton, LU4 9QJ. Email: [email protected]. Phone: +44 1582 420420.